Shipping Policy
Solace Beauty Co. currently ships within the United States. International shipping may be introduced in the future.
Orders are shipped via USPS or UPS. Please allow 1–2 business days for order processing, excluding weekends and holidays. Once your order has shipped, standard delivery typically takes 2-3 business days.
You will receive tracking information via email once your order has been shipped. Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of Solace Beauty Co.’s control.
During product launches, promotions, restocks, or other high-volume periods, processing times may be slightly extended. Orders placed after business hours will begin processing on the next business day.
Shipping Delays
Solace Beauty Co. is not responsible for delays, delivery exceptions, or other issues caused by the shipping carrier, weather, holidays, or circumstances beyond our control.
If your package is delayed, please refer to your tracking information and contact the shipping carrier directly for the most current delivery information.
Lost or Stolen Packages
Once an order has been shipped, Solace Beauty Co. is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
If your tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery area and with neighbors, review your tracking information for any delivery notes or updates, and contact the shipping carrier directly to report the issue and file a claim, if applicable.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to Solace Beauty Co. due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply if the order needs to be reshipped.
Solace Beauty Co. is not responsible for packages lost or undelivered due to an incorrect or incomplete shipping address provided at checkout.
Shipping Upgrades
Shipping upgrades are not available once an order has been placed. Please carefully review your shipping information and selected shipping method before completing your purchase.
Processing Policy
Orders are processed within 1–2 business days, excluding weekends and holidays.
Processing begins on the next business day for orders placed after business hours. Once an order has been processed and shipped, customers will receive a confirmation email containing tracking information.
During launches, promotions, restocks, and other high-volume periods, processing times may be slightly extended. Any applicable processing delays will be communicated when possible.
Return Policy
All sales are final at Solace Beauty Co. Due to the hygienic and intimate nature of our beauty products, we do not accept returns or exchanges.
Products cannot be returned or resold once purchased, opened, or used. For this reason, we are unable to offer refunds for buyer’s remorse, incorrect product selections, or changes of mind.
If you receive an item that is damaged, defective, or incorrect, please contact Solace Beauty Co. within 48 hours of delivery. Photo or video proof may be required so that we can review the issue.
Approved claims may be eligible for a replacement or store credit at Solace Beauty Co.’s discretion.
Customers are responsible for reviewing their order details, product selections, and shipping information before completing their purchase.
By completing a purchase, you acknowledge and agree to Solace Beauty Co.’s return policy.
Exchange Policy
Solace Beauty Co. does not offer exchanges due to the hygienic and intimate nature of our products.
All purchases are considered final sale once an order has been placed.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo or video proof. Approved claims may be eligible for a replacement or store credit at Solace Beauty Co.’s discretion.
Store Credit Policy
Store credit may be issued at the discretion of Solace Beauty Co. for approved claims involving damaged, defective, or incorrect items.
If approved, store credit will be issued electronically via email and may be used toward a future purchase on the Solace Beauty Co. website.
Store credit is non-refundable, cannot be exchanged for cash, and cannot be transferred unless otherwise authorized by Solace Beauty Co.
Unless otherwise stated, store credit does not expire.
Solace Beauty Co. reserves the right to deny store credit requests that do not meet the requirements outlined in our policies.
